Shipping policy

Processing:

At New Row Candle Co., we aim to process and ship your order within 2-10 business days, excluding weekends and holidays. We know you're eager to receive your items, and we're committed to making that happen as quickly as possible.

Tracking Your Package:

Once your order is ready to go, we'll send you an email with tracking information so you can monitor its journey to your doorstep.

Delivery Dates:

Please note that delivery times may vary depending on your chosen shipping method and location. While we strive for prompt delivery, factors like carrier delays or adverse weather conditions can occasionally cause delays. We appreciate your understanding and patience.

Shipping Costs:

Shipping fees are calculated based on the weight, size, and destination of your order. You'll see these costs at checkout before completing your purchase.

Going Global:

New Row Candle Co. ships to select countries worldwide. Please be aware that international orders may be subject to customs and import duties, which are the responsibility of the recipient. Delivery times for international orders can vary, and customs processing may cause additional delays. We assure you, though, it's worth the wait.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us immediately. We'll work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

If you have any questions about our shipping policy, feel free to reach out to us at support@newrowcandleco.com, and we'll be happy to assist you!